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Terms & Service

Understanding Our Guidelines: Your Roadmap to a Safe and Enjoyable Experience

Most Frequently Asked Questions

What are the Terms of Service?

Our Terms of Service are a set of rules and guidelines that you agree to follow when using our website and services. Think of them as a roadmap for our relationship, ensuring that both you and we have a clear understanding of what to expect. They help protect both your rights and ours, and ensure a positive experience for everyone involved.

Why do I need to agree to the Terms of Service?

Agreeing to the Terms of Service is important because it legally binds you to our guidelines and policies while you're using our services. This agreement helps ensure that we can provide a safe, respectful, and enjoyable environment for all users. It’s all about making sure everyone plays by the same rules for the benefit of the whole community.

Can the Terms of Service change?

Yes, our Terms of Service may be updated from time to time to reflect changes in our services, legal requirements, or user feedback. We’re committed to keeping you informed, so we’ll notify you of any significant changes and post the updated terms on our website. It's always a good idea to review the terms periodically to stay updated.

What happens if I violate the Terms of Service?

Violating the Terms of Service can lead to various consequences, depending on the severity of the violation. This can range from a warning and temporary suspension to, in extreme cases, permanent termination of your account. Our goal is to maintain a fair and safe environment, so we take violations seriously and assess them on a case-by-case basis.

Are there restrictions on how I can use your content or services?

Yes, our Terms of Service outline specific restrictions to protect our content and services. This includes prohibitions on copying, distributing, or modifying any part of our services without our express permission. These guidelines are in place to protect our intellectual property and ensure that our services remain reliable and secure for all users.

What do I do if I have more questions?

Complete the form below and send us a message.

How do I report a violation of the Terms of Service by another user?

If you believe another user is violating our Terms of Service, please contact us immediately with details of the violation. We take such reports seriously and will investigate promptly to ensure our community remains respectful and safe for everyone.

What should I do if I have questions about the Terms of Service?

If you have any questions or need clarification on any aspect of our Terms of Service, don't hesitate to reach out to us. We’re here to help and ensure that you have all the information you need to feel confident and comfortable using our services.

Do the Terms of Service cover how you handle my personal data?

While our Terms of Service include general information about data collection and use, our Privacy Policy provides detailed explanations on how we handle your personal data. We recommend reviewing both documents to fully understand our practices and your rights.

Is there a way to opt-out of certain terms if I don't agree with them?

Unfortunately, our Terms of Service are not customizable on an individual basis. Agreeing to the terms is a requirement for using our services. If you have concerns about specific terms, please contact us to discuss them. We value your feedback and are committed to creating terms that are fair and beneficial to our community.

Where can I find the most current version of the Terms of Service?

The most current version of our Terms of Service is always available on our website. We encourage you to review them regularly to stay informed about your rights and responsibilities as a user of our services.

These terms and conditions (the "Terms and Conditions") govern the use of https://acibranding.com (the "Site"). This Site is owned and operated by ACI Branding, Inc.. This Site is a business services.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.

Intellectual Property

All content published and made available on our Site is the property of ACI Branding, Inc. and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

Harass or mistreat other users of our Site;
Violate the rights of other users of our Site;
Violate the intellectual property rights of the Site owners or any third party to the Site;
Hack into the account of another user of the Site;
Act in any way that could be considered fraudulent;
Post any material that may be deemed inappropriate or offensive;
Transmit computer viruses that could affect other users; or
Language that is offensive - racism, sexism, homophobic, xenophobic, etc..
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

User Contributions

Users may post the following information on our Site:

Public comments.

By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.

Accounts

When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods And Services

These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:

Books;
Planners;
Journals;
Calendars;
Card decks;
Stationary;
Apparel;
Candles; and
Drinkware.


The following services are available on our Site:

Branding;
Marketing;
Public Relations;
Events - seminars and retreats;
Coaching;
Training;
Consulting;
Online membership; and
Workshops.


The services will be paid for in full when the services are ordered unless other payment options are agreed upon at the onset of services.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third Party Goods and Services

Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

User Goods and Services

Our Site allows users to sell goods and services. We do not assume any responsibility for the goods and services users sell on our Site. We cannot guarantee the quality or accuracy of any goods and services sold by users on our Site. However, if we are made aware that a user is violating these Terms and Conditions, we reserve the right to suspend or prohibit the user from selling goods and services on our Site.

Subscriptions

Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.

To cancel your subscription, please follow these steps: 60-day written notice for brand management clients; 30-written notice for coaching clients; 72-hour notice for training, workshops, retreats.

Free Trial

We offer the following free trial of our goods and services: A 7 or 14 or 30-day free trial that begins when users register for a new account. The free trial includes unlimited access to all resources available on our site.

At the end of your free trial, the following will occur: You will automatically be billed our monthly subscription rate. If you do not want to be billed, you will need to cancel your subscription before your free trial ends.

To cancel your free trial, please follow these steps: Log in to your account and select "Update User Profile" under the "Housekeeping" tab.

Payments

We accept the following payment methods on our Site:

Credit Card;
PayPal;
Debit;
Direct Debit;
Apple Pay;
Venmo;
CashApp; and
Google Pay.
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

Standard delivery by U.S. Postal Service unless otherwise specified. Delivery takes 5 - 7 business days..
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

If you purchase goods from us for delivery to a destination outside the United States your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds
Refunds for Goods
Refund requests must be made within 3 days after receipt of your goods.

Refunds do not apply to the following goods:

Digital goods; and
Items marked Final Sale.
Refunds for Services

We provide refunds for services sold on our Site as follows:

Training cancellations made 7 days or more in advance of the event date, will receive a 100% refund. Cancellations made within 3 - 6 days will incur a 20% fee. Cancellations made within 48 hours to the event will incur a 30% fee; Coaching services will be fully refunded if the services are canceled at least 48 hours before the services were scheduled to be provided; For events like retreats and workshops, If your cancellation is at least 72 hours in advance of the class, you will receive a full refund. If your cancellation is less than 48 hours in advance, you will receive a gift certificate to attend a future class. We will do our best to accommodate your needs.

Returns

Returns can be made by mail. To return a good by mail, follow the following procedure:
Email Client Services or complete the form at https://acibranding.com/support; Pack your goods and attach the return label that was included in your package. Go to your nearest post office and pay the necessary postage.

Guarantees

The following guarantees apply to our Site:

we guarantee our process;
we guarantee our work; and
we guarantee that we will stay within the best practice guidelines.


Consumer Protection Law

Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites

Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability

ACI Branding, Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless ACI Branding, Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the State of Alabama.

Dispute Resolution

Subject to any exceptions specified in these Terms and Conditions, if you and ACI Branding, Inc. are unable to resolve any dispute through informal discussion, then you and ACI Branding, Inc. agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and ACI Branding, Inc.. The costs of any mediation or arbitration will be shared equally between you and ACI Branding, Inc..

Notwithstanding any other provision in these Terms and Conditions, you and ACI Branding, Inc. agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

(922) 929-7263
hello@acibranding.com

You can also contact us through the Contact Support form below.

Contact support

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