Customer Innovation: Erste Bank [Q&A]

The global banking sector is becoming both more strategically focused and technologically advanced, responding to rising consumer expectations while trying to defend market share against an increasing array of competitors. A great deal of emphasis is being placed on digitizing core business processes, and reassessing organizational structures and internal talent to be better prepared for the future of banking.

Turning U.S. Players into Payers: Driving Conversions in a $30 Billion Market

It’s no secret that Americans love their games. In 2018, it was estimated that 178.7 million players spent more than USD $30.4 billion on games, a $5 billion increase over 2017. That $30 billion represents almost a quarter of the global gaming market, making the U.S. an invaluable target for game developers.

Helping Merchants Protect Themselves: Cybersecurity Tips from a Former White House CIO

In a world full of open technology, the devices that make our lives easier also leave us vulnerable to being hacked, according to Theresa Payton, former White House CIO and star of the CBS series Hunted. Payton recently joined me for an exclusive ACI cybersecurity webinar, sharing expert insights into how merchants can enable growth, enhance the customer experience and prevent greater instances of fraud.

Turning German Players into Payers: Understanding the Gaming Payments Experience in a $4.7 Billion Market

German gamers represent an interesting challenge to game developers and publishers. Compared to their gaming peers in other countries, German gamers are the hardest to convert, with the lowest payer/player ratio (70%) and on average 20 percent lower spending levels per player than in the U.S. and U.K. And yet, Germany tops the gaming revenue ranks in Western Europe with an annual forecast of USD $4.7 billion. Simply put, cracking the conversion code can be immensely profitable.

Why India’s Payments Players Need to Fight Fraud with Machine Learning

By 2023, experts are predicting 60 billion UPI (Unified Payments Interface) transactions annually, accounting for more than 50 percent of India’s total digital payments transactions. And it’s estimated that today nearly 50 percent of all real-time payment (RTP) transactions globally are processed in India. It’s an exciting market for payments innovation, with a wide range of digital overlay services available to consumers and merchants, thanks to the introduction of UPI.

Turning British Players into Payers: Insights to Convert the Country’s 37.9 Million Gamers

As the sixth largest gaming market in the world, and with USD $4.5 billion in annual revenue, the United Kingdom presents an immense opportunity for game developers looking to drive profits. And with estimates of 40 million gamers pushing revenues above $5.5 billion by 2022, it’s imperative to understand this market and the payment preferences of its gamers.

New Survey Results: How Lenders Can Capture More of the Billion Dollar Pie

It should come as no surprise that the disruption found throughout the world of payments would impact the world of consumer finance. Fact is, the eCommerce experience enjoyed by shoppers has created an undeniable ripple effect for everyone from bankers to lenders. And with billions of dollars at stake, it’s important to understand the impact of this paradigm shift, especially as it applies to the growing demographic known as Gen Z.

The Untapped Opportunity of Machine Learning for Real-Time Payments Fraud Prevention

Artificial Intelligence (AI) is among the buzzwords of the moment, but when it comes to tangible innovations that have the potential to drive rapid ROI, machine learning should be part of every bank or processor’s strategy. No matter the size of the institution.

European Banks Have the Right Tools to Stay Ahead – But Will Big Tech Overtake?

Open banking and immediate payments have come a long way, according to the panelists who joined me during the ‘Open Banking in an Instant World’ session at EBAday in Stockholm recently. The building blocks are now falling into place through the introduction of national and regional schemes, open banking initiatives, regulations such as PSD2 and the acceptance and use of APIs.

Checkout Optimization Challenges: Top Tips for Online Merchants

As the current conference season draws to a close, it’s time to reflect on one of the key topics topping the agenda for many online merchants: checkout optimization.

How Banks and Acquirers Can Deliver on the Benefits of PSD2 SCA Exemptions and Differentiate Their Merchant Services

PSD2 is an opportunity for acquirers to differentiate themselves by delivering improved services to their merchants, if they implement modern solutions to manage SCA exemptions. This will drive the best customer experience in combination with regulatory compliance.

How UPI is driving India’s shift from cash to digital payments

The Indian economy has traditionally been heavily dominated by cash, while experiencing low adoption of various online payment systems including National Electronic Funds Transfer (NEFT), Real Time Gross Settlement (RTGS) and inter-bank mobile payments. The dominance of cash is evidenced by the ratio of cash withdrawals at ATMs vs debit card usage at Point of Sale (POS)—ATM transaction volume is more than 2x greater than POS.