How to Recession-Proof Your Retail Business in 2021

2020 has been a challenging year for retailers; many were — understandably — unprepared to deal with the pandemic. With millions of people in the U.K. in lockdown, consumers and businesses have had to change the way they work and live, and the way they shop and pay.

What Will the World of Post-Pandemic Payments Look Like? [Dave Birch Q&A]

Dave Birch is a leading global authority on payments and digital identity, who is no stranger to predicting what the future of financial services has in store. After delivering the keynote presentation at our recent ACI Edge Virtual: Banks & Intermediaries, we gathered some insights from Dave on what the world of payments could look like, post pandemic.

12 Ways Americans Changed How They Pay in 2020

ACI experts recently shared their predictions and industry expectations for billing and payments in 2021 and beyond.

Adding Fuel to the Fraud Fire

Payments fraud is a widespread and difficult issue in the fuel segment. Fuel dispensers are a common target for certain types of fraud – and fuel merchants often lack visibility into the level and impact of that fraud.

EBAday 2020: Reaping the Full Potential of Real-Time Payments

Real-time payments are growing rapidly worldwide. In fact, according to ACI’s Prime Time for Real-Time report, more than half a trillion real-time payments transactions will be processed over the next five years. ACI’s Dean Wallace, director solution leadership, Real-Time and Digital, recently took part in an EBAday panel to discuss what businesses need from banks to reap the full potential of real-time payments, how fintechs can assist and how collaboration can be advanced on a global scale. I caught up with Dean to discuss the latest insights.

The Role of Regulation, Collaboration and Competition in Pushing Forward Payments Modernization

While geographic regions have taken their own approaches to payments modernization, they all face some common challenges – a principal one being adoption of real-time payments, which is central to successful payments modernization projects. I spoke to some of the top minds tackling real-time payments adoption in key markets, including the U.S., Canada and the U.K.

Billing Experts Predict Consumers Will Be Driving Force Behind Payments Industry Changes in 2021

As we near the end of 2020, the pandemic and its resulting economic fallout continue to wreak havoc: COVID-19 cases are increasing, raising concerns about an economic recession and instilling uncertainty among consumers about their financial security. In fact, 15 percent of consumers who responded to a recent ACI Speedpay Pulse survey reported that the pandemic was a direct factor in missing a bill payment. And of those consumers who currently have past-due payments, more than a third believe it will take them at least six months to catch up on late bills.

A Robust Fraud Strategy Is Crucial for Airline Industry Take-Off Post-Pandemic

With national lockdowns and bans on international travel significantly curtailing passenger numbers, the airline industry has been one of the worst hit by the global COVID-19 pandemic. It’s been estimated that the global airline industry will lose up to $252 billion in 2020.

The Rise of “Invisible Payments” in Latin America

For retailers throughout LATAM (and the world), driving sales and loyalty depends on keeping up with top payment trends, which are invariably driven by consumer demands. “Invisible payments” is an emerging trend that is already paying benefits for a host of retailers — and it could be a game-changer for Latin America.

Customer Experience: A Key Ingredient for Biller Success

Today’s consumers are looking for fast and seamless experiences across the board, including when it comes to making bill payments. Understandably, slow and inconvenient experiences lead to lost loyalty and likely attrition – especially with consumers paying up to 10 bills per month, according to recent findings from the ACI Speedpay Pulse.

Digital Payments in India: Delving into Diwali Festive Season Spending [Q&A]

While many retailers around the world have just entered their busiest period of the year – kicking off in earnest with U.S. Thanksgiving and the increasingly global phenomena of Black Friday and Cyber Monday – there are some markets where these busiest of periods have already occurred. An extended China Singles Day raked in roughly $100 billion at the start of November, while India’s festive season, culminating with Diwali in mid-November, was widely expected to witness strong growth of online sales in particular.

Tomorrow’s Customer Protection Today: Exploring the Future of Financial Fraud in the Pacific

What does the future of financial fraud hold for banks in Australia and New Zealand? We gathered together ACI fraud expert Mark Southby, as well as Ben Young, head of fraud for Westpac, and Tim Dalgleish, head of pre-sales and professional services for BioCatch, to seek an answer to this question.