Is your Card Management System Holding you Back? – Part IV

In the halcyon days of banking, issuers ran debit and credit card portfolios as separate divisions, each with their own platforms, systems and operating models. In many cases, this continues to be true today.

Is your Card Management System Holding you Back? – Part III

When a new opportunity arises, how easily can an old card management system be adapted to seize it? Many organizations getting by with their incumbent legacy systems today find they can’t add new functionality or offer new products without incurring soaring labor costs — for programming, maintenance, training and more.

Is your Card Management System Holding you Back? – Part II

It’s not uncommon to find issuers with millions of debit and credit cards in circulation that still depend on card management systems created and implemented 20 and even 30 years ago. The financial crisis hit every sector of the economy hard, and many financial institutions reacted by putting off replacing critical infrastructure, including their card management system.

Still confused about EMV and online versus offline? Read this…

Over a year ago, I wrote about the challenges facing the US payments market as we migrate to EMV with regard to offline PIN validation and transaction authorization.  A lot has happened in the last 15 months.  Clearly, online PIN authentication and online transaction authorization will be predominantly used in the U.S., given that the online infrastructure is so pervasive in the U.S. today.

Is your Card Management System Holding you Back? – Part I

Card issuing banks are struggling to differentiate themselves in the marketplace and are under pressure to generate new revenues.  Their card management system might be holding them back from being able to provide new services to the marketplace.

The Consumer Electronics Show and Financial Institutions: My Key Takeaways

As this year's International Consumer Electronics Show closes its doors it gives our industry a chance to digest what we have seen unleashed as the next "have to have it" item.

How Can You Cut the Cost of Commercial Credit Card Processing?

The high cost of commercial credit card processing has plagued utilities, insurance and other billers, but the recent court decision provides a new option: surcharging businesses for making commercial card payments.

Omni-Channel Focus is Needed to Defend Client’s Share of Wallet

In more or less every report being published these days, we are being told that consumers are turning their backs to the branch in favor of digital channels (lately the focus has been given to mobile and tablet due to the meteoric growth numbers we have seen over the past few years).

Utility Bill Payment Systems: What Customers Did You Forget?

Delivering the experience that customers want has risen to the top of utilities’ priorities, but have utilities forgotten a crucial group of their customers, Payment Avoiders - those customers who fall behind in making their payments?

Is Global Bank Collaboration a Key Factor for Driving Down Fraud Losses?

I often ask myself this question when I work closely with fraud departments in all four corners of the planet and see similar payment fraud patterns. As we know, fraud departments within banks do collaborate with one another, primarily through domestic shared services such as FISS (Fraud Intelligence Sharing System) and CIFAS in the United Kingdom, but let’s be clear, some banks do compete with each other in regard to payments fraud losses.

Money20/20 Recap: Regulating Emerging Payment Types

Change and innovation are key drivers for alternative payment options and the opportunities those methods deliver. From the floor of Money2020, Michael Grillo, senior product marketing manager at ACI explores how regulation, compliance and fraud will need to be addressed as these new payment types emerge.

Money 20/20 for Online Banking: Mobility Trending

What has mobility done for the online banking sector? Mark Ranta talks about trends in mobility learned from attending the recent Money 20/20 conference.