Telcos Have a Unique Opportunity to Drive Mobile Payments

We are witnessing a significant and inevitable shift in digital payments towards mobile commerce. In the next ten years, we will see an exponential expansion in the number of devices and applications we will use to make mobile payments. You could pay for your groceries on your mobile, for delivery at home, then two days later receive a message from your fridge alerting you that the milk is running low. By the time you get back home, a new bottle of milk could be waiting for you, thanks to real-time delivery, even by a drone.

How the Merchant Payment Ecosystem Can Create Value in Instant Payments

Recently, ACI conducted some research into the appetite to make use of instant payments among corporates. The results were overwhelmingly favorable, but when we think about the benefits of immediate payments for corporates, it does seem obvious that they would want to leverage this new payment type.

Securely Growing Online Sales in 2018: An Australian Perspective

Back in November 2017, I participated in a panel discussion for NORA (National Online Retail Association), where I looked at fraud trends in Australia over the previous holiday shopping season and made predictions to help retailers prepare. Now looking back, I am sorry to say that my predictions were painfully accurate.

It’s A Hard Knock Life: Digital Transformation for Payment Service Providers in the New Payments Ecosystem

Is it a hard-knock life for processors and PSPs? Margins are constantly under pressure, and there’s the need for constant innovation, not to mention rock-solid #SleepAtNightability of solutions.

What Do Consumers Want and How Are Retailers Meeting Their Payments Demands in 2018?

What do consumers want from their payments in 2018? That’s the million-dollar (possibly more) question merchants everywhere are asking themselves and it’s the question Retail Week Connect asked 2,000 consumers and 30 senior retail executives.

Instant Payments Are at the Heart of the New Global Payments Landscape: 10 Trends to Watch in 2018

2017 was a big year for immediate payments: European Banking Association, Real-Time 1 (EBA RT1) SEPA Credit Transfer Instant, The Clearing House (TCH) Real-Time Payments in the U.S., and the Australian New Payments Platform (NPP) schemes, all either going live, or in the case of Australia, about to go live. These schemes enable real-time payment transfers across the United States, 34 European countries and Australia, with the potential to reach nearly another 1 billion people. This comes on top of the existing live schemes in the UK, China and India, so that over half of the global population now can access real-time payments solutions.

Real-Time Payments Will be Europe’s Most Dominant Payments System – Are You Ready to Realize the Full Value?

Since the launch of the SCT Inst rulebook in November 2017, many more banks are live and offering real-time payments to their customers, with most of the rest committed to 2018. The buzzword at the recent ECB #TIPSapp Event in Frankfurt was ‘Interoperability,’ or as my friend José Beltrán from STET would say, ‘Reachability.’ No-one expressed this more clearly on February 6th than Javier Santamaria, President of the European Payments Council, when he reiterated his message from Il Salone Dei Pagamenti, the day after the SEPA launch; "We have launched the Pan-EU scheme, now it is up to you in the audience and beyond to take advantage of it and make it work.

The Hammer Finds Its Nail: Open Banking and Commercial Cash Management

Globally, the Open Banking story has been shaped by Europe, thanks to PSD2 (The Revised Payment Services Directive) and the effect that it will have on us as everyday consumer banking clients. This will forever change our experience with financial tools for the better. The banks that have traditionally served us will modify their models to support the foundational layer of a new ecosystem of co-invention and partnership. This story is all well and good, but so far most – if not all – of the discussion has surrounded the consumer experience and has neglected where the most fertile ground for change and disruption lies—corporate and commercial banking.

Why User Engagement Matters, Even for Enterprise Applications

As a User Experience Designer at ACI, I spend a lot of time watching users interact with my designs. I need to make sure our solutions work properly, but lately I’m more interested in how they make my users feel. Engagement is a dominant concept in user interface design right now. It’s important because positive emotional experiences often lead to increased use and loyalty.

Open Banking Goes Live: The Walls Around Traditional ‘Old Style Banking’ Are Crumbling Down

January 13, 2018 may well be remembered as the ‘beginning of the end’ of the traditional retail banking industry. Thanks to a profound set of new rules by European regulators and the UK government, we may see the start of an era where consumers no longer hesitate to change their bank accounts or make more personalized arrangements with regards to their finances.

When Is Processing Payments in The Cloud More Secure?

Back when I started my career, “Jessie’s Girl” by Australian rocker Rick Springfield topped the charts, the federal funds rate was 20 percent and most organizations were reliant upon one or more mainframe computers that were hosted in an internal “computer room.

Another Day, Another ‘Pay’? Why Google Pay Could Be Different

The official announcement of Apple Pay back in late 2014, and Android Pay just a few months later, was the catalyst for seemingly endless prognostication on the dawn of a new era in mobile payments. Along with a clutch of ‘Pay’ cohorts, these digital wallets were widely expected to transform shopper behavior, nudging us closer to cashless world where the physical wallet could be left to collect dust at home.